What if I’m not satisfied?

100% Satisfaction and Money Back Guarantees.

We want you to be totally delighted with our service and so we are pleased to offer you this powerful guarantee – the final document we produce for you will be professional, accurate and tailored towards your requirements – a document that is better than anything you could write yourself.

​Working with our clients from first draft to the final document allows us to provide you with the best document possible. If you feel we are not delivering on our promises, we will continue to work with you until you are completely satisfied. If we cannot rectify any issues, we offer a 100% money-back guarantee.

All changes to draft orders and/or approvals of draft orders must be submitted in writing – by email, by post, or directly online via an appropriate form – and cannot be accepted by telephone.

​Like all aspects of our business, our guarantees are governed by our standard Terms & Conditions but please note the following:

• ​We reserve the right to deem an order automatically closed to a client’s satisfaction should we not have heard from them to the contrary after not more than 2 weeks (14 days) have elapsed since our last contact with the client.

• An order that has been approved by a client no longer qualifies for any form of refund.

• Having an up-to-date, professional Resume is a key component to the complex process of changing jobs/careers. However, we cannot guarantee that our service will secure you interviews or a new job.

• This guarantee relates to the ordering and delivery of your professional documents to you, by us. It does not relate to additional free services which we may provide or promote.

• Turnaround times are calculated from the point at which we have all the information we need to complete your order. Corrupted or password-protected files provided to us will delay the allocation of your order to a writer.

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Security Guarantee

Not one of our customers has ever reported fraudulent use of a credit or debit card as a result of purchases made with us. We are so confident about the transaction security we offer on our web sites that we back every purchase with a security guarantee: if your bank or card issuer holds you liable, we will give you a full refund, provided that the unauthorized use of your credit or debit card resulted through no fault of your own from purchases made while using our secure server.

Secure Payments

You can choose to have your secure online payment handled either by Razorpay, CC-Avenue, Online Bank transfer, Direct UPI Transfer or PayPal.

Security Procedures

We follow strict security procedures in the storage and disclosure of information which you have given us, in order to prevent unauthorized access. Our security procedures mean that we have to verify your identity before we are able to disclose sensitive information to you. Thank you for your co-operation.

Privacy Statement / Data Protection Act

We guarantee never to spam you or sell your email address to anyone.

Career Insect/Job Trends India is legally and morally bound to protect your personal information, e.g. name, address, etc. and to handle it according to strict guidelines. This is an obligation that we take very seriously indeed. In particular, we are totally opposed to spam and would never sell your email address to anyone.

The only information we collect about you is the information you provide to us yourself through our standard forms, other correspondence we may have with you and any technical information gathered automatically when you use our web sites, for example details of your Internet browser type.

In common with the vast majority of commercial websites, we use ‘cookies’ – small pieces of information that are stored by your browser on your computer’s hard drive – to enable us to provide a more user-friendly service. Most web browsers are configured to automatically accept cookies, but you can usually change your browser to prevent that, although this will detrimentally affect your use of our web sites as well as many others. You should note that, in order to measure performance, our advertising and affiliate partners, e.g. Google, may also make use of cookies and that we may have access to resulting data.

What are your fees?

For full details of our fees, please check out our full list of services, here. There you can see full details of our pricing with no obligation to actually place an order.

Why are your prices higher/lower than your competition? Are they better?

​No way, we are compromising on the quality of our work, so the price too.

Why isn’t your pricing based on the number of pages?

​Typing and word processing services charge according to the number of words or pages. Professional Resume writing services don’t.

​When do I pay?

In common with most other Resume writing services, we do take payment at the time of order. But, unlike some other Resume writing services, all our work is of course fully guaranteed by both our 100% Moneyback Guarantee and 100% Satisfaction Guarantee.

Why do you take payment in advance?

Principally, once we have a client on board, they tend to become a client for life, coming back to us regularly for updates, further help, etc. And we feel that having to chase clients for payment jeopardises that relationship. Also, this policy eliminates bad debts and keeps our costs and hence our fees at a minimum. We believe this to be for the overall benefit of our clients.

Do you offer discounts for the unemployed?

​Sorry, no a lot of our clients are of course unemployed, but our fees are as low as we can get them.

What happens after I send my order in?

Once we receive your order, it will be allocated to a Resume consultant. Once they’ve prepared a draft version, your consultant will upload a draft to your order for you to review and return feedback to clarify any minor points or to build up on any weaker areas. Just to get it absolutely right before we send the draft version out for your approval.

How long does the service take?

Once you have ordered, you will have your first draft within 3-5 working days except during periods of high demand where this might take a day or so longer. If you’re on a really tight deadline, you can even opt for one of our express services with turnaround times for your first draft as fast as 12 Working hours.

Do I need to come in?

No! Not at all. We work primarily over the internet through our web site where you are able to directly message back and forth with your consultant and our staff. If you have ordered a Telephone Consultation we will also be in touch via phone, Skype or other elected calling method.

Do I need to fill out all of your blank details form?

No. If you have an existing Resume which covers all the questions of the application form then you can simply send us this instead.

Do you keep my Resume on file in case I want to make changes later?

​Yes, we keep your details on file indefinitely, so you can come back to us at any time to place an order and get your Resume updated.

How long have you been in business for?

We formed the business in 2012 and is now nearly 7 years old. It brings together an international team of employment and Resume Consultants, each with many years’ experience in their respective fields – as Personnel and HR Managers, Recruitment Consultants, Outplacement Strategists, etc.

What’s your success rate like?

​It’s not logically practical to follow up on every client, but we judge our success rate on the amount of repeat business and personal recommendations we receive. Once a client has a Resume prepared they’ll more often than not come back for an update once they’ve got a new job. So, in general, we know our clients are very happy.